This policy covers fees paid for Accreditation, Certification, and Fellowship applications on www.ibmpractitioner.us.
1. General Rule
Review begins shortly after payment, so fees are largely non-refundable once processing starts, subject to the exceptions below.
2. When a Refund Applies
- Before document review begins (within 48 hours of payment): full refund, minus payment processing fees
- Rejected at document/eligibility review, before assessment begins: partial refund (processing fee retained)
- Duplicate payment or billing error: full refund of the erroneous amount
3. When a Refund Does Not Apply
- Assessment/portfolio evaluation has started
- A credential has already been issued
- Rejection is due to false, forged, or misrepresented credentials
4. How to Request
Email info@ibmpractitioner.us with your name, application/reference number, payment date, and reason. Requests are reviewed within 10 business days; approved refunds are issued to the original payment method within 10–15 business days.
5. Fees and Currency
Refunds are issued in the original payment currency. IBMP does not cover bank charges, currency conversion differences, and payment processor fees.
6. Chargebacks
Please contact us before disputing a payment with your bank; unresolved chargebacks may result in application or account suspension.
7. Changes
The policy in effect at time of payment governs that transaction.
8. Contact
IBMP, 800 N King Street, Suite 304, Wilmington, Delaware 19801, US
+1 302-302-0293 | info@ibmpractitioner.us